Refund and Returns Policy

1Return Eligibility

You may request a return or exchange within [7 days] of receiving your order, provided that:

• The unit is unworn, unaltered, and has not been washed, cut, coloured, or styled
• The original packaging, tags, and protective seal are intact and undamaged
• You have proof of purchase (order number or receipt)

Units that do not meet these conditions cannot be accepted back, for the safety and confidence of every customer who shops with us.

2Non-Returnable Items

For hygiene reasons, the following cannot be returned or exchanged once delivered:

• Any wig or hair unit that has been worn, tried on with makeup/oils/products, washed, cut, coloured, or otherwise altered
• Units with a broken or missing security seal
• Custom or made-to-order units (e.g. customised density, colour, or cap size)
• Items purchased on final sale or clearance

3Damaged, Defective, or Wrong Items

Please inspect your order as soon as it arrives. If your unit arrives damaged, defective, or different from what you ordered, contact us within [48 hours] of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement, exchange, or full refund at no extra cost to you once the issue is confirmed.

4How to Request a Return

To start a return or exchange:

• Email us at Acesluxury05@gmail.com or call +234 911 181 1117 with your order number and reason for the return
• We'll confirm whether your item is eligible and, if so, provide instructions for sending it back
• Once we receive and inspect the returned item, we'll notify you of the outcome (approved or not) and, if approved, process your refund or exchange

5Refunds

Approved refunds are issued to your original payment method through Paystack within [5–10 business days] of the returned item being received and inspected. Depending on your bank, it may take a few extra days for the refund to reflect in your account.

Shipping fees are non-refundable, except where the return is due to our error (wrong or defective item).

6Exchanges

If you'd like a different colour, length, or style, the fastest way is to request a return for your original item and place a new order once the return is approved. Contact us and we'll guide you through it.

7Return Shipping Costs

Unless the return is due to our error, the customer is responsible for the cost of shipping the item back to us. We recommend using a trackable delivery service, as we cannot be held responsible for items lost in transit back to us.

8Order Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have already been processed, packaged, or dispatched cannot be cancelled, but may still be eligible for return under the terms of this policy once received.

9Contact Us

Questions about a return, refund, or exchange? Reach out to us directly: