Shipping & Delivery Policy

1Order Processing Time

Orders are processed within [1–2 business days] of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. During high-demand periods, processing may take slightly longer — we'll notify you if there's a delay.

2Delivery Areas & Estimated Timelines

We currently deliver to the following areas:

These are estimates, not guarantees — actual delivery times may vary depending on your location and courier conditions.

3Shipping Costs

Shipping costs are calculated at checkout based on your delivery location [and/or order value — e.g. free shipping over a certain amount, if applicable]. The exact fee will always be shown before you complete payment.

4Delayed or Lost Packages

If your order hasn't arrived within the estimated delivery window, contact us with your order number and we'll investigate with our courier partner. If a package is confirmed lost in transit, we'll arrange a replacement or full refund.

5Incorrect Delivery Details

Please double-check your delivery address and phone number at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details provided at the time of order. If you spot an error after ordering, contact us immediately so we can try to correct it before dispatch.

6Questions About Your Delivery

Reach out any time and we'll help track down your order: